January 27, 2008
Handling Customer Complaints
In early 2006 the central credit bureau launched a $9 million 800-number program to handle consumer complaints. It also plans to redesign its reports to make them easier to understand. Additionally, the company has agreed to stop its controversial practice of selling to direct mailers the names, addresses and financial data contained in its consumer credit files.TRW and Trans Union, however, are still quite active in this lucrative sideline, and have not indicated any plans to liquidate it. Susan Murdy, a spokeswoman for TRW Information Services in Orange County, admits that her company has lately had a lot of bad press. "It's not in our best interest to have consumers angry with us," she said. "Unfortunately, there have been a lot of negative publicity, and we as an industry have not managed that well.